FAQ
Here are some of the most frequently asked questions at All Slots Casino. As always, you are welcome to contact the casino support center at any time for more information.
Login
I’ve forgotten my password. What do I do?
To get your password, simply click “Forgot your login details?” and enter your username. We will email your password to the address we have on file for you. If you’ve forgotten your username, just contact us and we’ll be happy to help.
Banking
What deposit methods do you accept?
All Slots Casino supports a wide variety of trusted banking methods available in countries around the world. See our banking page for more details about what methods are available in your area.
Why are my deposits being rejected?
Some financial institutions restrict online gaming transactions, though this can be unpredictable and inconsistent. Some credit card deposits may go through successfully, while others are rejected. To reduce the risk of rejections, we support a wide variety of safe, secure and popular banking methods. See our banking page for more details about what methods are available in your area.
I have requested a withdrawal. When will I receive it?
Withdrawals are processed Monday through Friday, following a 48-hour pending state, and take up to five business days to complete. You can check on the status of your withdrawal through CashCheck, or by contacting casino support.
Is there a limit to how much I may withdraw at once?
If a player’s requested withdrawal amount is five times or more than the value of their lifetime deposits across any of the following brands: All Slots Casino, All Jackpots Casino, Wild Jack Casino and The VIP Lounge Casino, then the withdrawal will be issued in increments of 5,000 credits per week. The remaining amount will be returned to the player’s account until the player is eligible for a further withdrawal. The calculation of lifetime deposits shall exclude any deposits made after the withdrawal request. This clause will be applied at the discretion of the casino management. This clause does not apply to withdrawals from progressive wins
Are there any fees for making a withdrawal?
Certain banking methods charge fees for making a withdrawal. Please check the banking page for details. Any deposits made while a withdrawal is pending will be subject to a 5% processing fee. If the deposit value is more than 200% of the pending withdrawal, no fee will apply.
Can I reverse my withdrawal?
While your withdrawal is within the 48-hour pending state, you are free to reverse it, or any part of it, at any time.
Why do I need to submit documents in order to make a withdrawal?
For your security and to safeguard your funds, you may be requested to provide identifying documents when making a withdrawal. While this will not be required for every withdrawal you make, it is a standard procedure required by international banking regulations and eCOGRA.
Here are some examples of documents that you may be asked to provide:
- A copy of a government-issued identity card (driver's license or passport)
- A copy of a utility bill (Gas, electric, phone etc.)
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Payslip
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
Playing
The slots keep spinning, roulette wheel won’t stop or cards won’t turn over – what’s wrong?
This is probably due to a slow Internet connection between your computer and our gaming server. This will usually resolve itself, and the result of your bet will be displayed once the connection is reestablished.
Can I get a bonus?
We love to give our players bonuses! Please make use of our amazing bonus wheel.
What does it mean to ‘Opt In’ to an offer?
Our ‘Opt In’ feature gives you complete control to choose which bonuses you receive and when you receive them. By clicking on the promotion’s ‘Opt In’ button you express your consent to receive a bonus and accept the promotion’s terms.
For example, if you receive an offer for a bonus on your next deposit, you can now plan how to take full advantage of that offer and make a conscious decision to make your qualifying deposit after opting in, so that you get the maximum bonus.
If you don’t want a bonus, you can just choose not to Opt In to that offer, and you can keep playing as usual.
General
Are there any countries that you do not accept?
All Slots Casino does not accept players residing in Belgium, Bulgaria, Denmark, France, Israel, Italy, South Africa, Spain, Turkey, Greece, Singapore and the United States.
