Online Casino FAQs
Have a query for us? Our Frequently Asked Questions address what you need to know about online slots, gaming, account management, banking, technical support, and much more.
Online Slots
How do online slots function?
Playing slots is straightforward! Simply place your wager, spin the reels, and watch out for winning combinations. For detailed instructions, check out our guide on how to play slots.
Are online slots fair to play?
Absolutely! As long as you choose licensed and regulated casinos, such as All Slots Casino, you can trust that the games are fair. Our reputable casino employ Random Number Generator (RNG) technology and is regularly audited to maintain fair play and security.
What types of online slots can I find at All Slots?
All Slots features an extensive selection of slot types and variations, including classic slots, video slots, and progressive jackpots. Whether you prefer simple three-reel games or adventurous video slots full of features, there is a wide variety to choose from.
How do paylines operate?
Paylines are specific patterns on the reels that indicate winning combinations. Some slots utilise a "Ways to Win" system, allowing payouts when matching symbols land on adjacent reels rather than following fixed paylines. Refer to the paytable for details specific to each game.
What slot features can I expect?
Online slots incorporate various entertaining features to elevate gameplay. These include Wild symbols, which can substitute for others to create winning combinations, and Scatter symbols that may trigger bonus rounds like Free Spins. Other slot features may include multipliers, bonus games, and expanding reels.
What does slot volatility mean, and why is it significant?
Volatility, or variance, indicates the risk level associated with a slot game. High-volatility games tend to offer larger payouts but less frequent wins, while low-volatility ones provide more regular, albeit smaller, wins. Understanding your preferences and budget can help you choose the right slot volatility.
What themes are available for slots?
We cater to various interests with slot themes that include adventure, mythology, fantasy, wildlife, ancient cultures, and traditional fruit machines. Each theme brings unique visuals and sound effects, enhancing your gaming experience.
Casino Games & Software
What other games can I access at All Slots?
All Slots focuses on online slots but also offers a wide array of other casino games, including blackjack, roulette, baccarat, video poker, and live casino experiences for added excitement.
How can I find game rules?
To see the rules for a specific game, open it and locate the three-dots icon in the upper left corner or the three horizontal lines at the bottom left. This will guide you to the Help or Info section, where all game details are available.
Who provides the games at All Slots?
As experts in the iGaming industry, we partner with leading software developers like Games Global, Pragmatic Play, and Evolution. These industry veterans deliver high-quality graphics, engaging sound, and thrilling gameplay.
Account Management
How do I create an account with All Slots?
It's simple! Click or tap any 'Sign Up' button on the All Slots website, fill in the required fields, and follow the prompts to complete your registration.
How do I log in at All Slots?
Simply click on the “Login” button, situated at the top right-side of the All Slots homepage. Type in your username and password in the designated fields, then click “Submit” to access your account. Feel free to visit our login page or navigate to our Help Centre in your account for more info.
What should I do if I forget my password?
If you forget your password, click the ‘Login’ button and select ‘Forgot Password.’ You will be prompted to provide your email address, and you’ll receive an email with instructions on resetting your password.
How can I update my account information?
Log into your account, navigate to 'My Account,' and select 'My Details' to make any necessary changes to your personal information.
How can I access my transaction history?
To view your transaction history, open one of the games you have played recently. Click or tap the menu icon with three horizontal dots. Your transaction history should appear at the top of the list.
Account Verification
What is required for account verification?
We may request proof of identity (like a valid ID) and proof of address to verify your account and ensure you are who you say you are. All your personal information is kept strictly confidential.
What is a Source of Funds Request?
Casinos conduct Source of Funds checks to comply with anti-money laundering (AML) regulations, which require measures to detect and prevent money laundering and terrorist financing. This involves verifying the origins of funds used in gaming accounts to ensure they are legitimate and not linked to criminal activities.
General Information
Is All Slots licensed and regulated?
Yes, All Slots operates under a valid license and follows regulations set by reputable gaming authorities. You can find specific licensing information in the footer of the website for peace of mind.
How does All Slots ensure player data protection?
Your privacy and data protection is a high priority. To ensure that, we utilise advanced SSL encryption technology to protect your sensitive information, ensuring that your personal and financial data remains confidential and secure.
Can I play at All Slots using my mobile device?
Absolutely! After creating your player account, you can easily access our mobile casino. Simply open your mobile browser and head to the All Slots website to log in just like you would on a desktop. You may also choose to download our mobile app to access our world of virtual entertainment.
Is the All Slots website easy to navigate?
Yes! The All Slots platform is designed for a seamless and intuitive user experience. The menu structure allows you to find games, promotions, and account settings effortlessly. Check out our sitemap for a complete overview.
Promotions, Loyalty & Bonuses
What types of bonuses are offered by All Slots?
All Slots provides a variety of bonuses, including a welcome bonus upon registration, daily match bonuses, free spins, and additional promotions. Keep an eye on your account for the latest offers.
How can I redeem a bonus at All Slots?
To claim a bonus, simply opt in if necessary and make any required deposit. Be sure to read the bonus terms and conditions regarding wagering requirements.
What are the wagering requirement?
Wagering requirements outline the number of times you must bet your bonus funds prior to being allowed to withdraw any winnings. For further details, please consult the terms and conditions.
How does loyalty at All Slots function?
You earn loyalty points every time you stake real money. As you gather points, you can exchange them for bonus credits and advance to higher loyalty levels that come with additional perks.
Deposits & Withdrawals
What payment options can I use at All Slots?
All Slots accommodates various payment methods, including credit and debit cards, prepaid solutions, e-wallets, and bank transfers. Log in to your account and visit the ‘Bank’ section to see the options available to safely play real money slots and other games.
How do I make a deposit?
Navigate to the ‘Bank’ section within your account, select 'Deposit,' then choose your preferred payment method, enter the amount, and confirm.
What is the minimum deposit amount?
The typical minimum deposit at All Slots is $10.
How quickly are deposits processed?
Most deposits are processed instantly.
How do I withdraw my winnings?
To withdraw your winnings, go to the ‘Bank’ section of your account, select 'Withdrawal,' choose your payment method, enter the desired amount, and submit your request.
How long do withdrawals take?
Withdrawal times may vary based on the payment method used and typically range from one to seven business days.
Are casino winnings taxable in Canada?
Generally, winnings from casinos in Canada are tax-free unless gambling constitutes your primary source of income.
Responsible Gaming
How does All Slots encourage responsible gaming?
As a legitimate and trustworthy online casino, we promote responsible gaming with slots and other games by providing deposit limits, session time management options, and links to support resources, empowering players to manage their gaming habits responsibly.
Are there age restrictions for playing at All Slots?
Yes, while age limits can differ by province, players must typically be at least 18 years old to participate at All Slots in Canada.
Technical Support
Why can't I log in to my account?
If you encounter issues logging in after several attempts, double-check your username and password for accuracy. If problems persist, verify your Internet connection or reach out to our friendly team of online casino experts via live chat for further assistance.
What should I do if my game won't load?
First, verify that your internet connection is stable. If the game still fails to load, log out and log back into your account. Our software ensures that any winnings will be recorded after a bet has been placed. For additional help, our customer support team is available through live chat.
Customer Support
What customer support options are available at All Slots?
You can reach All Slots’ customer support team via live chat within your account or through email. You can also explore the Help Centre in your account for quick answers to frequently asked questions.
